TALENT

Professional Experience

Regional Sales Manager – West Coast Mechanical Equipment Mar 2018 – Present
Implementing energy saving insulation to overseeing the manufacturing of the product to installation close out, saving clients thousands of dollars in monthly energy consumption. Working closely with the utility companies and other energy saving programs to gain the best inventive opportunities for the customer. Performing heat loss surveys in large facilities from hospitals to commercial laundry facilities to large manufacturing plants.

Assistant Recruiter – National Independent Recruiting Firm July 2017 – Present
Performing research and recruiting services for a national recruiting and consulting agency whose clients are mission-driven, non-profit, or social enterprises.

Founder – National Caregiving/Sitting Organization 2005 – 2017
Nationwide pioneer in the sharing economy, based on connecting fully screened caretaking service providers and clients.  As the founder, this candidate oversaw growth from vision to launch across all 50 States. Achieved the highest level of satisfaction to its clientele over several time zones while offering the most efficient on demand needs and services. Assisted in the development of the technical platform for on demand sitting services. Built customer base from a few families and caregivers to 15K clients and 10K sitters. Trained new staff in all aspects of booking and database. Constantly maintaining client happiness thru key performance indicators. Created a culture of teamwork and excellence. Grew in a few short years from a $30K business to annual revenues exceeding $1.0M.

Founder – Sitting Agency 1993 – 2005
Founded this agency with a sole vision to bring babysitters and parents together, on-demand, adapting the mechanisms for execution as they evolved from phone, to email to internet. Developed concept for on-demand babysitter service. Grew business yearly through networking and delivering superior customer service. Personally managed daily bookings 24/7. Developed on-demand childcare services throughout the Bay Area through the high quality of services provided in the most stream-lined and efficient manner.

 

Professional Skills

Entrepreneur. Creative. Detail oriented. Team player. Committed. Customer-centric. Outgoing. Hard working. Good listener. Ready to learn. Team building and development. Proficient problem solver. Handles pressure well

 

Technical Skills

Proficient in Salesforce, PowerPoint, Google Suite, MailChimp

 

Education

Education University of San Francisco / ​ San Francisco / 1996 – 1998. Division 1 Tennis and team captain Major: B.A. in Psychology  The Williston Northampton School ​ / Easthampton, MA / 1990 – 1993 / High School Diploma Interlochen Center for the Arts ​ / Interlochen, MI / 1988 – 1990  Major: violin / minor: dance  / Freshman and Sophomore / Interlochen Center for the Arts

Professional Experience

EVP of Sales & Business Operations – Contract Furniture Feb 2019 – present

Full P/L and management responsibility for 55+ people across 5 organizations for a $70M+ preferred contract furniture dealer serving the commercial, hospitality, healthcare, education, and government contract furniture and furnishings markets in Northern California. The dealership was acquired In Q1 2020.

Increased revenues by 8.5% to $71M and margins by 27% through the implementation of strategic sales and operations initiatives across the business. • Established operating budgets and goals, performance indicators, business improvement and realignment initiatives, and cost reduction programs that improved productivity and overall business performance. • Managed vendor and supplier relationships and directed the negotiations for product and program pricing; Renegotiated existing contracts and past-due invoices with vendors achieving hard-cost savings of 11.5%. • Expanded service offerings and entered new vertical markets creating new revenue streams and generating positive cash flow. • Restructured existing compensation models to align performance with company strategy and finance goals.  • Managed the planning and implementation of an organizational realignment that improved efficiencies and eliminated redundancies.  • Oversaw the conversion and integration to an industry leading ERP software platform to centralize Sales, Accounting, HR, and IT functions. • Managed CRM integration and roll-out, established forecast management, performance metrics and measurement processes to optimize sales operations.

Managing Director – National Furniture Manufacturer & Exporter 2017-2019

Managing Director with full P/L responsibility for the North American subsidiary of an International holding company; a manufacturer and global exporter of upholstered furniture and casegoods with revenues exceeding $700M. 

Developed business plan to establish and scale North American sales and distribution operations including sales forecast, expense budget, cash flow statement, revenue projections, and breakeven analysis. Managed CapEx resource deployment. • Within a 2-year period: Grew North American revenues from $0 to 4M+ and New Project Pipeline from $0 to $15M+. • Directed North American distribution operations; Managed global supply chain and vendor/supplier relationships; Responsible for negotiating product and program pricing and approving contracts. • Scaled the build-out of North American Sales, Marketing, and Product Development teams; Led recruitment and on-boarding efforts including negotiating and approving contracts with independent contract sales representatives. • Directed the development and implementation of GTM strategies to support North American sales including wholesale pricing and distribution programs, product design and development, and marketing. • Responsible for negotiating and approving licensing contracts with product designers. • Directed CRM implementation and roll-out; Established measurable performance metrics and forecast management processes. • Identified and secured flagship showroom in Northern California which opened in October of 2018.

Director, Global Sales Ops, International FF&E Conglomerate – 2015 – 2017

Directing manager with full P/L responsibility for the global sales and distribution channels for two independent businesses with combined annual revenues exceeding $100M owned by a leading international FF&E conglomerate.

Grew revenues by 24% to $31M at Company A and revenues by 12.5% to $81M at Company B by implementing focused initiatives across the business. • Designed and implemented operating initiatives that increased production (33%), reduced inventory levels (15%), and improved customer service and retention. • Managed the design and implementation of strategic sales initiatives that improved channel productivity and increased customer acquisition (35%), channel revenues (17%), and channel profits (11%). • Directed CRM implementation and roll-out; Established performance metrics and measurement processes. • Executed omnichannel strategy that integrated the customer experience across each of the sales channels and platforms. • Restructured compensation models to align performance with corporate strategy and finance goals. • Realigned the sales organizations leading to improved efficiencies and increasing customer acquisition and retention metrics.

Member of executive team that managed the M&A process for the acquisition of the two companies.

Additional professional experience available in the detailed resume

 

Professional Skills

P/L Management & Accountability • Financial Planning & Analysis • Merger & Acquisition • Manufacturing/Operations • Revenue/Profit Growth • Supplier/Vendor Management • Workflow/Performance Optimization • Business Planning & Execution • Budgeting & Cost Controls • Risk Management

 

Education

BACHELOR OF SCIENCE | 1996 | STATE UNIVERSITY OF NEW YORK COLLEGE AT BUFFALO

Bachelor of Administration degree in Business

 

Detailed resume, work history and reference reports provided to bona fide employers upon request.

Professional Experience

Account Executive, Real Estate Management Firm; March 2019 – present

Identified and qualified prospects; cultivated trusting relationships; and ultimately acquired new clients, specifically owners of and investors in residential rental properties. Closed 215k+ of annual recurring revenue in new business year to date. Close collaboration with referral partners to develop new regions within the target markets to close 20k in annual recurring revenue in additional new business to date. Active attendance at industry specific marketing and informational events. Supporting sales process, including creating proposal materials, researching contacts, market analysis, assisting with onboarding process, etc. Implemented a routine for providing extreme customer service from the beginning of the sales process, through the client onboarding, and ongoing relationship management, which provides our clients with a best-In-class customer experience.

Territory Sales Manager, Logistics Management & Delivery, Sept 2016 – Sept 2017

Developed procedures for coordination of supply chain management. Managed new leads through sales cycle to close 60k+ in new sales. Operate in a high capacity B2B outside sales environment making 150-200 phone calls daily to acquire new business accounts.

 Additional professional experience available in the detailed resume

 

Professional Skills

Lead recognition, development and pursuit ▪ Strong written and oral communication skills ▪ Social Media Campaign Development ▪ Motivated self-starter ▪ Overcome objections ▪ Coachable ▪ Team player

 

Technical Skills

Salesforce.com ▪ Microsoft Office Suite ▪ Squarepace ▪ Hootsuite ▪ MailChimp ▪ Div. 1 College Athlete

 

Education

Univ. of Tennessee at Chattanooga June 2011 – May 2015 BA – Communications Minor – Marketing

– 4 years Division 1 basketball letter

– 3+ years as registered AAU boys and girls’ basketball coach

– 1-year FIBA professional basketball

 

 

Detailed resume, work history and reference reports provided to bona fide employers upon request.

Professional Experience

National Commercial Real Estate Services Firm
Senior VP, Director of BD, Partner – Property Management Services; 2012 – 2018

Institutional Real Estate Investor/Operator
Vice President – Asset Management; 2007 – 2012

National Multi-Family Developer/Investor
Regional Asset Manager; 2006-2007

Institutional Real Estate Investment Firm
Asset Management Investment Analyst; 1998 – 2006

Additional professional experience available in the detailed resume.

Detailed resume, work history and reference reports provided to bona fide employers upon request.

Professional Experience

Director, Service & Aftermarket Sales – Western US 7/16 – present

One of the largest specialized equipment manufacturers in the world (Company). Having headquarters in Denmark, with annual revenues of $3.4 billion and 19,000 employees worldwide. Responsible for managing a USD$10 million complete service organization with sales, operations (customer support, workshop, mobile technicians etc.) and 20+ reports. In Charge of growing service and aftermarket sales (repair, parts, replacement pumps) for the Western US region.  Clear P&L responsibility for the service organization with targets to increase revenue and profitability. Integral member of the leadership team for the Regional Service organization for the US. Responsible for developing and executing a service go to market strategy for the Western US region with input for all of US. Key stakeholder in channel conflict management to ensure win-win outcome for both Company and local partner. Collaborate with global team on setting up digital sales organization focused on machine learning based solutions.

Director – Customer Support and Competency Center (Commercial Building Services segment) 1/15 – 7/16

Same Company, Houston, TX Member of the Leadership Team having overall P&L responsibility for business unit tasked with growing from $40million USD to $200million USD by 2020. Leadership Team is responsible for overseeing sales (new & aftermarket), operations (manufacturing and service operations), formulating strategies and setting strategic direction of the business unit. Responsible for building Customer Support Unit, Applications Engineering and Solutions Engineering team of 35+.  Implemented a Customer Interaction Platform along with the required processes and tools to be able to deliver world class customer service.  Member of the product portfolio management team, establishing product development roadmap, approving go to market strategies and setting overall product portfolio.  Identified as one of the future global leaders of this multinational organization from a large pool of highly qualified candidates through Company Talent Management Program

Regional Sales Manager – Western Canada 1/12 – 12/14

Same Company – Part of the Leadership Team with P&L responsible for running the operations of the Canadian business unit.  Responsible for managing a Sales Territory with 11 District Sales Manager and total revenue of $ 30 million. Aligning national strategies and adapting at regional level with concrete execution plans for each territory.

Monitor the progress of key strategies in the region, regularly adjust the execution plan to ensure successful implementation of the strategies to generate additional revenue, maintain and gain market share in business.

 Use Customer Relationship Management (CRM) tool to monitor business growth and ensure adequate activities are undertaken for business growth in the region. Responsible for Sales budget and capacity cost budgets for sales team in the region

Additional professional experience available in the detailed resume

 

Professional Skills

Leader – successfully managed large teams and key stakeholder relationships to deliver outstanding results

Collaborator – strong intuitive understanding of team cohesion, dynamics and interpersonal relationships

Strategic thinker – developed and executed business strategies with positive KPIs and demonstrated success

Effective communicator –ability to get ideas and vision across to a wide array of audience

Business development competence – generated progressive revenue growth of core business; also identified unique opportunities in niche areas leading to further business expansion

Creative problem solver – adept at formulating alternative solutions to complex problems

 

Education

Master of Business Administration (MBA) in Sustainable Solutions Presidio Graduate School, San Francisco, California, USA Expected Completion: Dec 2020

Bachelor of Applied Science, Honours (Coop) Mechanical Engineering University of Waterloo, Waterloo, Ontario, Canada August 2002 – April 2007

 

Detailed resume, work history and reference reports provided to bona fide employers upon request.